RISE AGAINST DOMESTIC VIOLENCE SA

NPC 2020/930270/08 | NPO 259-457 | PBO 930073173

PRIVACY POLICY

ABOUT RISE

RISE Against Domestic Violence SA is a registered non-profit organisation providing free support services to survivors of domestic violence and abuse. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

INFORMATION OFFICER

Information Officer: Zenda-Lee Williams

Email: zen@riseagainstdomesticviolence.co.za

Contact: 081 589 4308

WHAT WE COLLECT

We collect only the information you provide to us during intake and through our support services. This includes your name and contact details, information about your situation that you choose to share with us, and any documents you provide for legal guidance. We collect this information solely to provide you with support services.

HOW WE COMMUNICATE

We use WhatsApp to communicate with survivors and deliver support services. WhatsApp is owned by Meta. While message content is end-to-end encrypted, Meta collects metadata about messages. By engaging with RISE via WhatsApp, you acknowledge this. We also use email and video platforms for counselling and coordination.

WHO HAS ACCESS

Your information is only accessible to authorised RISE volunteers directly involved in your support. Information is not shared internally without management authorisation. External referrals require your explicit consent. We may disclose information where required by law or to prevent serious harm.

VOLUNTEER DATA HANDLING

Volunteers must delete all survivor information from their personal devices once they have completed assisting a survivor. Volunteers do not retain survivor data. When volunteers leave RISE, all access is revoked immediately and any remaining survivor information must be permanently deleted.

DATA RETENTION

RISE retains your personal information for 3 years from your last contact with us. After this period, your information is securely deleted. You may request earlier deletion at any time.

DATA BREACH

If a data breach occurs that may affect you, we will notify you promptly. We will report to the Information Regulator where required by POPIA.

YOUR RIGHTS

Under POPIA you have the right to access your information, correct inaccuracies, request deletion, object to processing, and withdraw consent at any time. To exercise these rights or withdraw from RISE services, contact the Information Officer.

COMPLAINTS

If you have concerns about how your information is handled, contact our Information Officer. You may also lodge a complaint with the Information Regulator:

Website: www.inforegulator.org.za

Email: inforeg@justice.gov.za

Phone: 012 406 4818

POLICY UPDATES

This policy may be updated from time to time. Updates will be posted on our website.

Last Updated: February 2026