Reach out.
Real people. Real responses.
Rise does not use automated replies. Every message is reviewed and answered by a real person with care and attention. We appreciate your patience as we work to support all survivors who reach out for guidance.
Rise is not an emergency service.
If your life is in danger, please go directly to SAPS.
We experience a high volume of requests and will respond as promptly as possible. Rise does not provide emergency intervention, crisis hotline support, or 24 hour response. Please use the emergency services listed below if you are in immediate danger.
If you are in immediate danger.
These services provide direct emergency response. Tap a card to view full details and contact information.
SAPS & Police Services
Call SAPS first in any emergency. Report domestic violence, assault, threats, or any crime in progress.
SAPS & Police Services
Use this number to report domestic violence, assault, threats, or any crime in progress. It connects you to the nearest police station.
Find your local police station here:
www.saps.gov.za/stations.php
Shelters and Safe Accommodation
24 hour access to over 78 shelters nationwide for domestic violence survivors through the National Shelter Movement of South Africa.
National Shelter Movement of South Africa
Offers access to over 78 shelters nationwide for domestic violence survivors. Toll free helpline operates 24 hours.
WhatsApp or SMS:
082 057 8600
082 058 2215
072 230 7147
Direct contact with Rise.
For survivor support, please complete intake first. For other queries, the channels below route directly to the relevant team.
WhatsApp Rise
Our official WhatsApp line for general communication and follow up. Not for intake.
WhatsApp Rise
For general communication and follow up. Survivor support requests must be submitted through the intake form, not via WhatsApp.
General Email
For general queries, partnership requests, media enquiries, and governance questions.
General Email
For general queries, partnership requests, media enquiries, and governance questions. Every email is reviewed by a real person.
Law Clinic Email
For survivors requesting a free online law clinic booking. Reviewed by the Rise legal team.
Law Clinic Email
For survivors requesting a free online law clinic booking. Email us with a brief description of your matter. If it falls within our clinic criteria, we send the intake form. Completing the intake does not confirm a spot. Spots are limited and reviewed against criteria.
Survivor Intake
The correct route into all Rise survivor support. Complete the intake form to begin.
Survivor Intake
All new survivors must complete the mandatory intake form before support can begin. This helps us understand what type of support you need and confirms your consent to be assisted.
We respond within 12 to 24 hours, depending on how busy we are. Intake closes Friday at 15:30 and reopens Monday at 09:00.
Volunteer with Rise
For qualified professionals applying to volunteer through one of our two volunteer pathways.
Volunteer with Rise
Rise welcomes admitted attorneys and qualified counsellors who meet our volunteer requirements. Please review the volunteer page in full before applying.
Response Times
What to expect when you reach out. Real people, real responses, structured response windows.
Response Times
We respond within 12 to 24 hours, depending on how busy we are. Rise is in high demand right now. Please be patient with us.
Intake closes every Friday at 15:30 and reopens Monday at 09:00.
Rise does not use automated replies. Every response comes from a real person. We support a high number of survivors and ask for your patience.
What this page is for.
This page lists Rise contact channels and the most important emergency services for survivors in South Africa. Use the emergency services first if you are in immediate danger. Use the Rise channels for survivor support, queries, partnership, governance, and volunteer applications.
For a comprehensive list of emergency contacts including SADAG, Lifeline, and Childline, please visit our Emergency Contacts page.